FAQs

Frequently asked questions about our games. If your question is not listed below or you need more information, please contact us at support and we will help you.

Are MotionVolt games free to download and play?

You can download most of our games for free. If there is a fee to download the game, you will see it before downloading. We offer in-game purchases for players who want to play faster.

What to do, if during the installation, it says The application could not be installed?

Check the storage space first. Free more memory and restart the device. Note that you need more free memory than the game size. Check that the Internet connection is working normally.

What to do, if during the installation, it says The application could not be installed?

Check the storage space first. Free more memory and restart the device. Note that you need more free memory than the game size. Check that the Internet connection is working normally.

Can I download achievements?

It is not possible to download achievements. Our games do not use a game-specific account.

I have an Apple device and the game is uninstalled by itself. What happened?

IPhone and iPad may elect to delete the apps automatically if the “Offload Unused Apps” setting is enabled. This feature helps to save storage space by removing apps that are not used frequently. We recommend you switch it off in Settings – App Store – Offload Unused Apps.

I have an Android device and the game is uninstalled by itself. What happened?

Check if you have an automatic uninstall function in your phone settings. Automatic uninstallation can happen, for example, due to an external SD card, the app was downloaded from an untrusted site or the phone hasn’t been rebooted for a long time. Or maybe someone else using your device may have deleted the app.

Can extra items such as coins be transferred to another MotionVolt Games game?

Items are game-specific. It is not possible to transfer items from one game to another.

I have been trying to unlock an item without success. Can you add it to my game?

Manually adding items is impossible because we cannot access the player’s game progress.

How to remove ads? (Apple)

The easiest way to remove interstitials is to make in-game purchase, and the interstitials will be removed upon purchase. In some games, you can also choose a separate ad removal purchase, which you will find in the game store. Note that the reward ads will remain, as you can choose whether you want to watch them or not.

How to remove ads? (Android)

Our Android games Flip Diving and Flip Master contain interstitial ads. Ad removal is not available for these games.
Backflipper and Loco Pets have a Support button that appears periodically – you can remove it for a small fee.
Flip Runner does not contain interstitial ads for the time being.

How to play these games?

Check out our YouTube channel at https://www.youtube.com/motionvolt. We’ve put together long-play videos for tips. You can also contact MotionVolt Games support at https://www.motionvolt.com/support/ or ask a friend or relative to help you.

Can the game be saved to a game account or Apple/Google Play game cloud?

It is not possible to save game progress to an account or cloud. Our games do not use a game-specific account because we do not store player data outside of your device.

How to reset the progress?

You can reset your progress by uninstalling the game and then reinstalling it. Note that all progress will be lost with no way to get it back.

After reinstalling the game, how to restore the progress?

The game progress is device-specific so uninstalling the game removes the progress. Unfortunately, there is no way to restore it. Some items, like locations and characters, purchased with real money can be restored using the Restore Purchases button in the game settings (gear icon).

I changed my device. How to transfer the progress to a new device?

The game progress is device-specific, so changing your device removes the progress. If both your old and new devices run the same operating system (either iOS or Android), you may be able to transfer your data using third-party backup apps. While this method has worked for some users, we cannot guarantee its success and recommend proceeding with caution.

I purchased an item and was charged but didn't get the item. What to do? (Android)

The item you purchased should appear in your game immediately. In some rare cases, it may take longer. If the item hasn’t been delivered, force stop the game (Settings app -> Tap Apps -> Tap the app you used to make your in-app purchase -> Tap Force Stop -> Re-open the game and check if your item has been delivered.

More instructions on the Google help page, click here.
If these did not help, you can request a refund by following Google Play instructions here.

I have purchased items with real money. How do I get them back after uninstalling the game or changing my device?

The characters and levels purchased with real money can be restored using the Restore Purchases button in the game Settings. Due to Google and Apple policies, consumables such as tickets, coins and gold packs cannot be restored. Items or game coins obtained through spins or for free cannot be restored either.

My question is not listed here or I need more information?

Please contact us for any additional information